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Manage settlement files from resolution through disbursement: prepare and review settlement packets, liens, disbursements, and closing statements; track case progress; communicate with clients, attorneys, lienholders and third parties; ensure compliance and quality control; collaborate with finance and legal to resolve discrepancies and improve workflows.

Owns the client relationship from intake through settlement for Pennsylvania personal injury pre-litigation cases. Manages high-volume caseloads, coordinates care, requests and summarizes medical records/bills, prepares demand packages, negotiates outcomes, and uses case-management software to keep cases moving with urgency and attention to detail.

Lead analytics for law firm operations by writing advanced SQL and Python/R scripts, building executive dashboards, standardizing KPIs, analyzing case lifecycle metrics, identifying bottlenecks, and delivering actionable recommendations to drive capacity planning and process improvements.

Serve as a high-impact executive partner to the President: manage inbox/Slack, calendar, meeting transcripts and action items, coordinate cross-functional projects, support onboarding/travel/board prep, and provide candid judgment to protect strategic time.

Support attorneys in pre-litigation personal injury matters by organizing and summarizing records, preparing demand packages, communicating with clients and insurers, maintaining case files and deadlines, and ensuring compliance and ethical standards throughout claim development and resolution.

Own client relationships for personal injury pre-litigation matters from intake through settlement. Manage high-volume caseloads, request and summarize medical records and bills, build demand packages, negotiate settlements, and use case management software to drive timely, compassionate outcomes.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

Supervise the settlement team to ensure accurate, timely, and compliant processing of case settlements; manage workflows, quality control, KPI tracking, audits, and cross-functional collaboration with attorneys and finance while coaching and developing staff.

Serve as the firm's first point of contact by answering and routing inbound calls, resolving routine client inquiries, managing mail and time-sensitive legal correspondence, maintaining records in Filevine, and supporting general office administrative duties to ensure excellent client experience and operational efficiency.

Lead a small team to reconcile partner lead and case data into Salesforce, drive document collection from external law firm partners, sequence and manage recurring workstreams, coach and hold team members accountable, and provide executive-ready status and data-backed recommendations to solve process gaps.