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Serve as the firm's first point of contact: answer and route inbound calls via Genesys Cloud, resolve routine client inquiries, manage incoming/outgoing mail and legal documents, update case records in Filevine, monitor voicemail, and support general office administrative tasks while protecting client confidentiality.

Serve as the firm's first point of contact by answering and routing inbound calls, resolving routine client inquiries, managing mail and time-sensitive legal documents, maintaining records in Filevine, and supporting general administrative tasks. Deliver professional, confidential client service while meeting service-level expectations and improving operational workflows.

Supervise settlement team to ensure accurate, compliant, and timely processing of case settlements. Manage workflows, QA audits, KPI tracking, escalation handling, staff coaching, and collaboration with attorneys and finance to optimize settlement processes and client outcomes.

Manage and supervise settlement team to process case settlements accurately and compliantly. Oversee disbursements, lien resolution, audits, KPIs, and cross-functional coordination with attorneys and finance. Coach staff, resolve escalations, and improve settlement workflows to enhance client satisfaction and firm profitability.

Oversee settlement team operations to ensure accurate, timely, and compliant processing of case settlements. Manage workflows, quality assurance, KPI tracking, audits, and escalations while coaching staff and partnering with attorneys and finance to optimize processes and client outcomes.

Oversee the settlement team to ensure timely, accurate, and compliant processing of case settlements. Manage workflows, quality control, KPI tracking, audits, and escalate complex issues while coaching staff and partnering with attorneys and finance to optimize settlement processes.

Lead and oversee the settlement team to ensure timely, accurate, and compliant processing of case settlements. Manage workflows, quality control, KPIs, audits, and escalations while partnering with attorneys and finance. Coach and develop staff to optimize processes and maximize client satisfaction and firm profitability.

Supervise the settlement team to ensure accurate, timely, and compliant processing of case settlements. Manage workflows, quality control, KPI tracking, audits, and escalate complex issues while coaching staff and partnering with attorneys and finance to optimize processes and client outcomes.

Execute underwriting and case-valuation analytics: write and optimize SQL, build dashboards, maintain valuation models, forecast case outcomes, monitor portfolio performance, and translate insights for operational and marketing stakeholders.

The Business Development Representative role involves identifying and closing law firm referral partnerships, evaluating partners based on data, negotiating contracts, and managing a sales pipeline efficiently while driving growth for TopDog Law.