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Oversee the operational and financial management of a multifamily property portfolio. Implement leasing goals, revenue improvement strategies, and maintain high resident satisfaction. Manage staff recruitment and performance. Cultivate relationships and ensure adherence to company standards.

The Customer Experience Manager ensures resident satisfaction by resolving concerns, managing events, analyzing feedback, and collaborating with the management team. They enforce community policies, manage renewals, and communicate effectively with residents and staff to enhance community spirit and maintain high service standards.

Lead financial planning, reporting, and analysis for the commercial portfolio. Manage and develop portfolio accounting team, oversee month-end close, budgets, CAM and bank reconciliations, internal audits, lender reporting, and drive process improvements, automation, and adoption of AI/tools to enhance efficiency and financial visibility.

The Personal Assistant will manage household operations, coordinate projects, supervise services, handle errands, and support events with discretion and creativity.