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Provide end-to-end support and troubleshooting for SD-WAN (preferably Versa), Internet, VoIP, VPNs, routers, and firewalls. Configure LANs, onboard new managed-service customers, collaborate with vendors, own incidents to resolution, maintain customer relationships, and mentor other engineers.

The VP of Software Sales will build and scale the direct sales for Command|Link's SaaS platform, owning sales targets, hiring teams, designing sales motions, and leading customer presentations.

Build and operate production ML models for entity resolution, deduplication, and telemetry pattern recognition. Deploy, monitor, and maintain models in streaming pipelines, work with graph databases, reason about networking telemetry, and collaborate with security and observability teams to improve detection, alert quality, and model reliability.