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Join Teleperformance to provide excellent customer experience management. The role focuses on fostering employee satisfaction, diversity, and inclusion in a supportive workplace environment.

As a Quality Analyst at Teleperformance, you will ensure high-quality customer experience and support across various platforms, while maintaining a positive and inclusive work environment.

The Scheduling Analyst analyzes contact center trends, conducts forecasting, and plans schedules to optimize staffing and resource allocation.

Provide customer service and support to business and end-consumer customers via phone, chat, or text, handling technical and non-technical inquiries. Act as a liaison between customers and departments in a distribution center setting.

The role involves providing customer support, fostering employee satisfaction, and creating a positive work environment focused on inclusion and diversity.