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Provide omnichannel customer support for global clients using Teleperformance platforms, maintain high-quality customer interactions, and contribute to strong client relationships while meeting performance standards.

Provide post-sale customer service and support via phone, chat, or text for high-volume, low-complexity and lower-volume, higher-complexity inquiries. May work in call center, distribution center, or walk-in service facility; act as liaison between customers and production/distribution, troubleshoot issues, process returns/repairs, and follow standard procedures with moderate supervision.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume low-complexity and lower-volume higher-complexity inquiries, act as liaison with production/distribution for order issues, and resolve routine technical and non-technical problems under moderate supervision.

The intern will assist in software development, conduct requirements gathering, write software code, support testing, and apply best practices in software development.

Teleperformance seeks a Quality Analyst to enhance customer experience through effective use of support technologies, ensuring employee satisfaction and productivity.

Seeking a recruiter for Teleperformance to enhance employee satisfaction and foster an inclusive workplace culture. Responsibilities include utilizing advanced support technologies for talent acquisition and promoting diversity.

Monitors and evaluates the quality of customer interactions through calls, emails, and chats. Documents issues and assists in training processes. Works independently to improve standards and may lead junior team members.

Responsible for recruiting by attracting, screening, and interviewing candidates for various positions. Involves promoting the organization, administering tests, checking references, and assisting with job advertising.

Monitors and evaluates quality of customer interactions via calls, emails, and chat. Documents issues and assists in training. Expected to continuously improve processes and lead junior staff.

Manage IT problem investigations, analyze incident trends, implement process improvements, and lead a team of specialists within the organization.