Top Tech Jobs & Startup Jobs

Provide customer experience and omnichannel support for global clients using established support technologies and processes. The role requires SVAR 60, B2 language proficiency, an undergraduate degree, and accepts freshers or candidates with at least six months of experience.

Operations Manager role with Teleperformance, supporting the company’s customer experience operations and workplace culture. The posting emphasizes employee support, inclusion, development, work-life balance, and use of advanced support technologies and processes. Specific operational duties, qualifications, compensation, travel, and clearance requirements are not provided.

Develops software applications and utility systems by gathering requirements, writing code, supporting testing and deployment, fixing defects, implementing enhancements, and applying software development best practices. The role manages short-term team activities, improves processes, makes operational decisions within scope, and may supervise less experienced professionals while taking responsibility for project deliverables.

Provides day-to-day technical support for employees’ hardware and software systems. Diagnoses and resolves technical issues, escalates problems when necessary, supports hardware and software evaluations, and recommends infrastructure improvements. The role works independently within established standards, continuously improves support processes, shares best practices, and may coordinate junior team members.

Analyzes business intelligence data to support business and product decisions. Combines historical, industry, geographic, competitor, and customer trend data to identify insights. Partners with Marketing, Logistics, Customer Service, and other teams to model potential business strategies. Independently manages specialized projects, improves processes, oversees short-term team activities, and may supervise less experienced professionals.

Provides post-sale customer service and support through phone, online chat, or text. Handles high-volume routine inquiries, analyzes and resolves customer issues, and may coordinate customer orders with production and distribution teams. The role requires basic knowledge of procedures and tools, moderate supervision, and the ability to resolve routine issues independently while following standard processes.

Quality Analyst role supporting Teleperformance’s customer experience operations. The position is associated with maintaining service excellence, applying support technologies and processes, and contributing to positive client and employee outcomes. The posting emphasizes an inclusive, supportive workplace and work-life balance but provides no detailed responsibilities or qualification requirements.

Provides post-sale technical and non-technical customer support through phone, online chat, text, or walk-in service channels. Handles high-volume inquiries, analyzes and resolves customer issues, coordinates with production and distribution teams on orders, and supports product returns or repairs. The role follows standard procedures, resolves routine issues independently, and operates with moderate supervision.

Leads training and development activities, including curriculum creation, delivery-method selection, training delivery, vendor oversight, and effectiveness monitoring. Oversees professional, technical, workplace, leadership, and management training programs. Develops policies and processes, implements tactical initiatives, makes decisions in the training discipline, and leads specialists with full employee lifecycle responsibility.

Leads outbound sales operations for client accounts, managing cluster teams, client relationships, revenue, profitability, performance metrics, and business continuity. Develops sales strategies, coaches leaders and sales teams, drives performance improvement, identifies growth opportunities, and represents client interests to senior management. Oversees compliance, forecasting, stakeholder engagement, performance reviews, and continuous improvement initiatives while maintaining customer satisfaction and account growth.