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Join Teleperformance as part of a customer experience management team focusing on employee satisfaction and effective client relationships. Responsibilities include supporting customers in a positive, inclusive environment.

Lead and coach a B2B cloud sales team in a contact center environment, manage day-to-day operations, handle escalations, drive continuous improvement, prepare business reviews for stakeholders, and collaborate with training and QA to develop team capabilities and meet KPIs.

Provide omnichannel customer support using Teleperformance systems. Required typing speed 30 WPM with 90% accuracy, B2 language proficiency, and minimum education of 10th + 2.

Manage and oversee accounts payable processes including invoice verification, PO matching, payment authorization, and ledger reconciliation. Lead and mentor a team of specialists, develop and implement policies and standards, ensure compliance, and drive process improvements to ensure accurate, timely payments.

Provide post-sale customer service and support via phone, chat, or text; resolve technical and non-technical inquiries; act as liaison in distribution or walk-in service centers; follow standard procedures and work under moderate supervision.

As a Senior Specialist, you'll manage complex and urgent customer cases, ensuring effective solutions and positive outcomes while collaborating cross-functionally and driving continuous improvement.

Manage and grow relationships with a defined group of existing clients through medium- to long-range sales planning and face-to-face selling. Identify cross-sell, up-sell, and repeat sales opportunities, resolve customer issues, develop retention and growth strategies, and report on retention, opportunities, and market trends. Compensated based on sales targets and expected to apply subject-matter knowledge and relevant experience to meet time, cost, and quality objectives.

Join Teleperformance to deliver omnichannel customer experience and support for global clients. Work in on-site or work-at-home programs, use advanced support technologies, foster client relationships, and contribute to an inclusive, employee-focused culture.

Support full-cycle recruiting: promote employer brand, attract, screen and interview candidates, recommend placements, administer pre-employment tests, check references, conduct exit interviews, assist with job postings, and improve day-to-day hiring processes. May lead junior team members and is expected to learn and share best practices.

Global talent acquisition role focused on external hiring and executive recruitment. Promote a positive, inclusive workplace, leverage recruitment technologies and processes, and build lasting client and candidate relationships while supporting employee development and retention.