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Teleperformance seeks an Operations Manager to support its global customer experience operations, fostering employee engagement, inclusion, and use of advanced support technologies to deliver outstanding results.

Lead development and implementation of innovative products, services, and internal processes. Drive solution design, prioritize opportunities, and oversee short-to-medium term strategy. Act as final decision-maker in area of expertise, coach and mentor specialists, and manage full employee lifecycle for a multi-level team. Ensure policies, processes, and standards support tactical objectives.

Manage external hiring operations for international Teleperformance locations, promoting employee engagement, inclusion, and work-life balance. Coordinate with local teams to support recruitment processes, applicant accommodations, and uphold client service standards while fostering employee development and satisfaction.

Provide post-sale customer support via phone, chat, or text; respond to high-volume low-complexity and lower-volume higher-complexity inquiries, analyze and resolve issues, act as liaison with production/distribution, and follow detailed procedures in call center, distribution, or walk-in environments.

Provide voice-based customer support using Teleperformances omnichannel platforms, meeting quality and accuracy metrics. Communicate in English at B2 level, achieve required typing/edit standards, support client relationships, and follow company processes. Graduates and freshers are eligible.

The role involves preventing IT-based crimes, conducting risk audits, designing secure systems, and monitoring access logs while being proficient in established standards.

Join Teleperformance to provide customer experience management through omnichannel support. The role focuses on fostering employee satisfaction and community relationships.

Provide post-sale customer support via phone, chat, or text for low- to moderate-complexity inquiries. Analyze and resolve customer issues, liaise with production/distribution for orders, and assist walk-in or distribution center customers. Work under moderate supervision using established procedures and tools.

Provide post-sale customer support via phone, chat, or text. Handle high-volume, low-complexity inquiries and lower-volume, higher-complexity issues. In distribution settings, act as liaison between customers and production/distribution. Resolve routine issues independently using standard procedures under moderate supervision.

Teleperformance is hiring for customer-experience roles delivering omnichannel support. The company emphasizes employee development, inclusion, flexible on-site and work-at-home programs, and a supportive culture focused on performance and wellbeing.