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Own strategic enterprise sales opportunities from prospecting through expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees and consultative sales cycles; deliver demos and ROI-driven business cases; collaborate with founders, product, and engineering; create enterprise sales playbooks; and represent Serval at events and customer briefings.

Build an AE productivity center of excellence by studying top-performer workflows, eliminating low-value work, and developing AI-powered automations, internal tools, sequences, and prompts. Partner with Sales, Marketing, Enablement, Business Systems, and RevOps to define workflow requirements, improve technology adoption, and measure impact on revenue productivity. The role combines product management, GTM engineering, automation development, analytical measurement, and cross-functional execution.

Own customer deployments from pilot through production, building AI agents, configuring integrations, advising AI adoption strategy, and leading migrations. Troubleshoot production code, APIs, database state, and infrastructure in customer-facing environments. Partner with Engineering, Sales, and Marketing to convert customer insights into product improvements and scalable go-to-market processes.

Own the strategy, operations, forecasting, pricing, unit economics, and P&L for a new AI software business line. Partner with executives, Sales, Deployment, Engineering, and Operations to build scalable playbooks, optimize customer value and margins, structure deals, establish operating cadences, and drive the business toward 8-figure first-year revenue.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build executive relationships across IT, Security, and Operations; coordinate complex buying committees; deliver AI automation demos and ROI cases; and partner with founders, product, and engineering on roadmap and delivery. Develop repeatable enterprise sales playbooks, pricing, and expansion strategies while representing Serval at customer events and executive briefings.

Own EMEA recruiting strategy and full-cycle hiring across technical, go-to-market, professional services, implementation, solutions consulting, sales engineering, and customer success roles. Build sourcing plans, candidate pipelines, interview processes, scorecards, and candidate experiences from scratch. Partner with leadership on workforce planning, assess enterprise SaaS talent, track recruiting metrics, influence employer brand, and collaborate cross-functionally to support regional expansion.

Own and scale Serval’s revenue technology architecture, including Salesforce, CPQ, sales engagement, data enrichment, marketing automation, and BI systems. Build integrations, Salesforce functionality, workflow automations, and AI-enabled operational processes. Establish data governance, security, and reliability standards while evaluating build-versus-buy decisions and setting the technology roadmap. Partner with sales, marketing, deployment, operations, and finance leaders to translate business requirements into scalable systems and automations.

Own commercial operations for a B2B software sales organization, including enterprise deal structuring, pricing strategy, discount governance, approvals, CPQ administration, quote accuracy, pricing analytics, and competitive intelligence. Partner cross-functionally with Sales, Legal, Finance, Product, and Business Systems while enabling representatives through playbooks, education, and automated workflows. Build the commercial operations function from the ground up and work onsite five days per week in San Francisco.