Top Tech Jobs & Startup Jobs

Own Serval’s internal IT operations, including employee onboarding and offboarding, hardware and device management, identity and access systems, business applications, conference-room A/V, networking, troubleshooting, documentation, and support. Build scalable automation using scripts, APIs, workflows, and Serval’s platform. Partner with Security and Compliance on controls, manage workplace technology, and create reusable internal playbooks while supporting a rapidly growing, onsite San Francisco workforce.

Lead Serval’s application security program across secure SDLC, threat modeling, vulnerability management, security architecture, and secure coding. Build and mentor product security teams, implement automated security tooling and CI/CD gates, manage vulnerability remediation and coordinated disclosure, and partner with Engineering, Product, and Infrastructure on authentication, authorization, tenant isolation, data protection, secrets management, and agentic AI security challenges.

Own and build Serval’s post-sale customer experience, including Slack community programming, customer events, annual conference experiences, gifting, implementation improvements, customer advisory boards, advocacy, references, and customer feedback programs. Develop metrics to measure engagement, sentiment, retention, expansion, and pipeline impact. Partner closely with Marketing, Sales, Customer Success, Deployment, Product, Support, and Brand while managing vendors, budgets, and lightweight automation.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build relationships with senior IT, Security, and Operations leaders; coordinate complex buying committees; deliver AI automation demos and ROI cases; and develop account, pricing, and expansion strategies. Partner with founders, product, and engineering to influence the roadmap and support enterprise delivery. Represent the company at customer events and conferences with quarterly travel.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with IT, Security, and Operations executives; manage complex buying committees; deliver AI automation demos and ROI cases; develop account plans and enterprise sales playbooks; and collaborate with founders, product, and engineering. Represent the company at industry events and executive briefings, with travel typically once per quarter.

Own the full B2B SaaS sales cycle for mid-market IT and Security customers, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy. The role also contributes to sales playbooks, customer messaging, and industry events.

Own revenue accounting, billing, collections, quote-to-cash, AR, and audit readiness. Interpret ASC 606 contracts, manage revenue recognition and commissions, oversee usage-based billing, and build automated agentic workflows integrating Salesforce, usage data, billing, and Rillet ERP. The role also supports payroll and benefits operations and requires close partnership with Finance, RevOps, Sales, Legal, Engineering, and auditors.

Leads finance transformation by building AI-driven automations, integrating ERP, CRM, billing, payroll, and spend systems, and creating trusted finance data models and dashboards. Owns finance systems roadmap, workflow automation, project delivery, and accounting process improvements. Performs corporate accounting tasks including reconciliations, accruals, close activities, bills, cards, and vendor setup while implementing auditable controls, documentation, and team training.

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.

Owns core People Operations, including HRIS administration, employee records, compliance, benefits, onboarding, offboarding, and employee experience. Administers benefits programs, leads open enrollment and qualifying life events, partners with Finance on compensation and headcount, and coordinates new-hire readiness with Recruiting, IT, and Finance. Builds scalable People processes and uses AI automation to streamline recurring workflows. Requires knowledge of federal and California employment regulations and hands-on HR operations experience.