Manage the customer journey for residential property buyers from reservation through legal completion and handover. Responsibilities include coordinating with buyers, solicitors, and internal stakeholders; maintaining CRM records; managing customer communications, selections, updates, and appointments; organizing buyer events; resolving queries; and supporting an exceptional customer experience across sales suites and show homes.

Lead sales delivery for a residential development, driving direct sales, managing customer enquiries and appointments, engaging local estate agents, and maintaining the marketing suite and show homes. Track sales activity and KPIs, support marketing campaigns and sales events, provide market and competitor insights, and ensure an exceptional customer journey while contributing to sales targets and deadlines.

Administer and configure the Fieldview platform across multiple construction sites, including user access, project setup, forms, dashboards, workflows, drawing calibration, inspections, defects, reporting, and audit records. Provide troubleshooting, training, site support, and process documentation while improving system adoption and data quality. The role works closely with construction, quality, site teams, and the Fieldview software provider and requires travel across South London.