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Provide day-to-day application support and system administration, manage support queue and integrations, maintain data integrity and documentation, support testing and continuous improvement, and liaise with stakeholders to improve system adoption and user experience.

Manage and investigate regulatory complaints and breaches to ensure fair client outcomes. Handle FOS, FSCS and DSAR requests, support AML/CDD activity, conduct monitoring and root-cause analysis, produce regulatory reporting, and provide guidance, training and support for service recovery and compliance improvements across the business.

Provide first-line application support for CRM and business systems, manage user accounts and access, maintain support tickets and documentation, assist system administration and testing, troubleshoot and escalate issues, and contribute to automation and continuous improvement initiatives.

Prepare monthly management accounts and reconciliations, submit VAT returns (including partial exemption), maintain financial controls, support acquisitions/financial due diligence, manage cashflow forecasts, assist year-end audits, contribute to budgeting and forecasting, and provide financial reporting and process improvements to senior leadership.