Create and maintain user-focused product documentation and help center content, write release notes and feature guides, identify content gaps, update existing resources, and collaborate with Product, Support, Implementation, and Development teams to ensure documentation accuracy and usability.

Design and develop client-facing learning experiences for Jackrabbit Academy, including courses, videos, tutorials, assessments, and guided walkthroughs. Collaborate with Product, Support, Implementation, and Client Success to ensure content accuracy, maintain current training for product enhancements, gather feedback, and continuously improve learner engagement and adoption.