The Strategic Account Manager will manage enterprise and mid-market relationships, drive customer growth, strategic alignment, and oversee upsell and renewal strategies through AI-assisted practices.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

Hands-on growth marketer responsible for building and launching multi-channel B2B campaigns, supporting webinars/events, creating content, managing campaign operations and paid distribution, analyzing performance, coordinating launches, and using AI to accelerate research, creative and execution while collaborating with Sales, Product, and CS.