Provides administrative, communication, and program coordination support for the Continuous Improvement department. Administers communication platforms, coordinates uniform and gift card programs, maintains records and operational information, supports projects, tracks deadlines and invoices, and serves as a liaison among stores, departments, vendors, and external stakeholders. The role also drafts communications, coordinates meetings and training, manages documentation, and supports process improvements and departmental initiatives.

Manage workers’ compensation and general liability claims from intake through resolution. Review claim documentation, report incidents, maintain claim records, monitor medical treatment and modified work restrictions, coordinate with employees, stores, insurers, administrators, attorneys, and safety teams, and resolve inconsistencies. Prepare claim activity and expense reports while maintaining confidentiality and meeting strict reporting deadlines.