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Analyzes intermodal transportation markets, customer demand, pricing, lane profitability, network utilization, competitors, and industry trends to identify growth opportunities. Develops dashboards, reports, forecasts, business cases, proposals, and customer materials. Supports sales and business development teams with market intelligence and customer research, collaborates across operations, finance, and supply chain, tracks KPIs, analyzes contract pricing impacts, and maintains CRM records.

The Intermodal Business Coordinator manages intermodal freight operations, ensuring compliance with customer requirements, resolving shipment issues, and maintaining relationships with vendors and clients.

Manage intermodal freight from origin to delivery: process orders in the Alliance system, coordinate with rail/dray vendors and customers, ensure compliance with customer requirements, update shipment data daily, resolve issues, escalate exceptions, and train team members as needed.

Manage intermodal customer freight from origin to delivery: process orders, update shipment data in Alliance OS, coordinate with rail/dray vendors, ensure compliance with customer requirements, resolve shipment issues, ensure timely pickups/deliveries, and train team members.

Advise customers and internal stakeholders on transportation strategies, analyze shipping patterns and market data, design operational plans, recommend carrier and capacity solutions, and identify process improvements to optimize cost, service, and compliance.

The Intermodal Operations Representative coordinates intermodal freight movements, ensuring efficient, timely, and safe shipments while communicating with stakeholders and managing operational issues.