Lead end-to-end delivery and technical direction for major platform areas. Design and implement features on a .NET, MongoDB, React/TypeScript and AWS stack. Use and validate AI coding agents, improve AI-assisted workflows, mentor engineers, participate in support rotation, and drive infrastructure and observability improvements.

Manage a portfolio of retail and hospitality SaaS customers, drive product adoption, reduce churn, provide consultative advice, run trainings and calls, capture feedback for Product, and champion customers internally.