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Own technical onboarding, implementation, and ongoing health of enterprise accounts on a low-code logistics platform. Act as solution architect, troubleshoot tier 1/2 issues, configure systems, run QBRs with executives, build documentation and playbooks, and drive retention by advocating customer needs to Product and Sales.

Design, develop, and execute manual and automated test cases; plan and oversee product inspection and regression testing; identify, document, and help debug defects; collaborate with developers and cross-functional teams; contribute to automation frameworks and train QA team members.

Lead customer success efforts to move clients from POC to full rollout: conduct discovery and process mapping, coordinate POC and onboarding, align and track KPIs, support contract conversion, and communicate with stakeholders. Collaborate with sales, technical, and support teams and travel to US customer sites for onboarding and launches.

The Frontend Engineer will develop scalable web applications, implement new features, maintain code, and collaborate with teams to enhance user experience.

Investigate and resolve technical issues, maintain knowledge base, analyze logs, develop debugging scripts, and collaborate with various teams.

Manage R&D timelines and multiple technical projects from kickoff to launch. Oversee SDLC, assign tasks, set delivery dates, report progress to executives, engage clients, coordinate cross-functional teams, and use data analytics to drive improvements.

The Senior Backend Engineer will design and implement scalable features for a logistics platform, collaborate with product teams, and improve application performance.

Lead definition, specification, and delivery of major features for an enterprise SaaS logistics platform. Manage roadmap, write requirements, prioritize backlog, create wireframes, support development in Agile cycles, analyze users and competitors, gather customer feedback, and coordinate stakeholders through pre-, during-, and post-launch processes.

Own the end-to-end enterprise customer journey: lead onboarding and adoption, create tailored success plans, drive retention and expansion, deliver QBRs, analyze data and ensure data integrity, manage technical integrations and system configuration, prioritize and resolve support issues, and advocate customer needs to Product and Sales.

Identify and develop strategic business relationships and new B2B opportunities across North America. Build and maintain a sales pipeline, prospect and cold-call targets, engage in follow-ups, create presentations and business cases, and participate in the deal cycle while working US East Coast hours.