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Drive non-digital insurance sales by cross-selling and upselling car insurance; meet monthly targets; handle customer inquiries, applications, endorsements, renewals, and cancellations; maintain CRM records; act as subject-matter expert; participate in training and development.

The Senior Executive, Insurance Operations manages daily brokerage operations, improves policies, conducts analyses, and collaborates with stakeholders for efficient service delivery.

Support end-to-end campaign execution for Hong Kong insurance products: develop marketing plans and briefs, manage schedules and assets in Monday.com, run and optimize FB/IG, Google and eDM campaigns, coordinate with agencies and commercial operations for approvals, monitor content accuracy and competitor insights, and report issues to Product Manager to improve processes.