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As a Customer Success Manager, you partner with enterprise clients, driving value and leading implementations in the healthcare sector.

Serve as the founding US Technical Account Manager owning end-to-end technical onboarding, support, troubleshooting, escalations, and playbook creation. Interface with customers and internal Product/Engineering, diagnose issues across app/backend/integrations/devices/MDM, and translate learnings into processes, documentation, and product feedback to scale US technical operations.

Own the customer journey from contract signing through go-live and early adoption for a high-volume customer portfolio. Build scalable processes, playbooks, HubSpot workflows, reports, alerts, and automations to improve prioritization, milestone tracking, customer adoption, and operational efficiency. Collaborate with Sales, Customer Success, Support, and Solutions Engineering while helping develop a scalable self-service model.

Own voize’s full-funnel B2B growth engine, including paid acquisition on LinkedIn and Meta, experimentation across landing pages and nurture flows, HubSpot lead programs, campaign attribution, and pipeline reporting. Partner with RevOps and Sales to improve lead quality, align with the ICP, optimize CAC and ROAS, and convert awareness into qualified revenue. The role requires analytical, experimentation-led, AI-enabled marketing execution and fluent German and English for DACH-focused campaigns.

Lead and grow a high-performing engineering team, establish an inclusive culture, align technical strategy with company and product goals, and ensure scalable, reliable software delivery. Improve developer tooling, CI/CD processes, architecture, testing, and workflows while overseeing project execution and deadlines. Collaborate closely with ML, Product, Data, Customer Success, and go-to-market teams, and support hiring, mentoring, career development, and complex integrations.

Build and own voize’s end-user community and organic social presence. Responsibilities include selecting and launching a community platform, onboarding and engaging users, creating written and short-form visual content, publishing care-worker stories and testimonials, establishing social and community guidelines, and developing events, ambassador programs, and KOL partnerships.

Own and scale voize’s revenue and sales operations engine across global markets. Responsibilities include territory, account, capacity, quota, and compensation planning; end-to-end forecasting; sales metrics and pipeline analysis; commercial process design; CRM and GTM tool ownership; and AI-first workflow automation. The role partners closely with sales leadership, enablement, data, and frontline teams to build scalable processes and drive adoption in a high-growth B2B SaaS environment.

Build voize’s US partner ecosystem from the ground up, generating qualified pipeline and revenue. Own partnerships end to end, including sourcing, negotiation, launch, activation, and growth. Develop technology and solution partners, scope integrations, enable implementations, test referral, reseller, and co-sell models, and create scalable partnership playbooks. Represent voize in the US senior care ecosystem while providing market insights that shape go-to-market strategy.

Lead and scale the enterprise Customer Success organization across Germany and internationally. Build operating models for adoption, customer health, governance, capacity planning, and measurable outcomes across complex multi-site healthcare rollouts. Manage executive relationships and high-value accounts, resolve escalations, partner cross-functionally with internal teams, and develop a high-performing customer success team.

Own the rollout, adoption, and ongoing success of 30–50 mid-market and SME healthcare customers. Monitor customer health, usage, and ticket patterns; deliver virtual touchpoints and scalable enablement; standardize workflows; identify risks; and collaborate with Support, Product, and Onboarding. The role requires balancing efficient processes with situational judgment, empathy, and proactive communication in a healthcare-focused AI environment.