Leads the IT support team and oversees service delivery for managed-service clients. Responsibilities include team management, ticket and escalation oversight, client relationship management, SLA monitoring, infrastructure support, project delivery, policy development, vendor and licensing management, budgeting, disaster recovery, and KPI reporting. The role also supports recruiting, staff development, technical planning, client meetings, and business growth while providing hands-on guidance for complex technical issues.

The Senior Systems Analyst will facilitate client business transformations by analyzing needs, proposing technology solutions, and collaborating across teams to develop and implement projects.

As a Senior Project Manager at ID Fusion, you will lead technical project teams, manage project budgets, communicate with clients, and ensure project deliverables meet client expectations.