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The Software Engineer will architect, build and scale the core infrastructure for an AI-driven CRM, ensuring system performance and resilience. Responsibilities include developing data models and backend services, maintaining full-stack systems, and mentoring team members.

The role involves building scalable, reliable features for a next-gen CRM, leading design discussions, mentoring team members, and collaborating on technical execution.

Run end-to-end outbound pipeline generation for a portfolio of customers: define ICPs, target accounts, channel mix and sequences, sharpen agent-drafted copy using transcripts, tune outreach from response data, own reply rates and meetings, and distill repeatable playbooks to scale the motion.

Own end-to-end support and customer success: handle inbound tickets, set SLAs, resolve technical issues, build AI support agents, knowledge base, onboarding automations, health scoring, tooling, reporting, and CS playbooks to drive retention and expansion.