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As an Implementation Manager, you'll handle customer deployments, drive software implementations, configure solutions, and train users onsite while improving workflows and processes.

Manage a portfolio of 20-30 public-safety accounts in the Pacific region, owning renewals, growth, customer health, strategic relationships, product adoption, and frontline support. Serve as product expert and advocate, surface customer feedback to engineering, document playbooks, and help build the Customer Success function. Travel to customer sites (~10%) and collaborate with sales and marketing to expand and publicize customer successes.

Own a product area end-to-end for multimodal conversational AI used in 911 centers. Define roadmap through customer and founder input, prototype with engineers, ship products, and coordinate across engineering, marketing, sales, and implementation to drive adoption and rollout.

Lead a small engineering team, own technical direction, mentor engineers, code review, and engage with customers to enhance software solutions for emergency services.

The Strategic Sales rep will drive growth in public safety by implementing AI solutions for 9-1-1 centers, building relationships and managing complex sales cycles.

Design and build core backend systems for Aurelian's voice and conversational AI platform. Architect for reliability and low-latency real-time AI pipelines, improve analytics, integrate with customer systems, drive engineering standards, and solve complex production problems.

Own product outcomes end-to-end: talk to customers, define roadmaps, prioritize, and build full‑stack features across AI call handling, dispatcher tools, analytics, and integrations. Ship quickly, iterate based on user feedback, and visit dispatch centers to observe and improve workflows.

Work directly with the CEO as a trusted advisor to frame and resolve high-stakes company decisions. Conduct customer and market research, use data and first-principles reasoning to make tradeoffs, convert ambiguous problems into clear, executable direction, and drive outcomes across the company.

Build and maintain platform and infrastructure to power real-time AI agents: analytics (ClickHouse), observability (instrumentation, logging, monitoring), and developer tooling (testing frameworks, CLIs, automations). Improve reliability, scalability, and productivity for backend and cloud systems supporting mission-critical 911 conversational AI.

Build and scale the platform powering realtime AI agents: expand ClickHouse analytics, implement observability/logging/monitoring, and create developer tooling (testing frameworks, CLIs, automations) to improve reliability and developer productivity across cloud infrastructure and backend systems.