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Manages strategic pharmacy benefit administration client accounts, including relationship strategy, renewals, contracting, retention, growth, contractual obligations, financial performance, compliance, escalations, and client satisfaction. Leads and coaches account teams, partners with business development and underwriting, supports RFPs and presentations, analyzes pharmacy and healthcare trends, and coordinates cross-functional solutions for health plan and TPA clients.

Manage PBM and Medicare client accounts from implementation through renewal. Responsibilities include coordinating benefit and eligibility changes, supporting new plan implementations, validating pricing and coding accuracy, leading quality assurance and claim reviews, resolving sponsor and member issues, coordinating data integrations, and collaborating cross-functionally to improve client satisfaction, retention, and operational efficiency.