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Designs, develops, configures, and supports ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and CMDB. Responsibilities include scripting, workflow automation, REST/SOAP integrations, system upgrades, troubleshooting, documentation, requirements gathering, stakeholder demonstrations, and Agile delivery. The role also maintains platform stability and applies ServiceNow best practices.

Administer and optimize Oracle databases, OBIEE, and Informatica environments for a federal enterprise data warehouse. Responsibilities include performance tuning, monitoring, backup and recovery, patching, upgrades, security configuration, partitioning, compression, troubleshooting, and cloud migration support. The role also coordinates with developers and government IT teams, maintains technical documentation, and provides nightshift DBA backup coverage.

Lead migration of Informatica PowerCenter ETL workloads from on-premises Oracle infrastructure to Oracle Cloud Infrastructure. Assess, configure, migrate, validate, troubleshoot, and optimize enterprise ETL processes across environments. Develop data reconciliation and source-to-target validation, resolve performance and connectivity issues, coordinate cloud and database dependencies, and maintain migration documentation, test plans, runbooks, and recovery procedures. Support production readiness, change control, defect resolution, security processes, and knowledge transfer for the VA Enterprise Data Warehouse.

Supports program management through business process and data analysis, requirements documentation, deliverable development, status reporting, process documentation, metadata management, and ad hoc reporting prioritization. Participates in Agile stakeholder meetings and continuous improvement initiatives, identifies data sources, evaluates processes, and supports sprint planning. Provides coaching, mentorship, and oversight to junior Program Analysts while collaborating with team members to maintain data accuracy and consistency.

Develops and analyzes federal government cost and pricing proposals, ensuring compliance with FAR, DFARS, solicitation requirements, and company policies. Builds cost models covering labor, indirect rates, materials, subcontractors, and other expenses; performs scenario analysis and supports price-to-win strategies. Collaborates with technical, program management, business development, and subcontractor teams, prepares cost narratives and basis-of-estimate documentation, responds to audits, and improves pricing tools and processes.

Administer and optimize an Oracle Enterprise Data Warehouse, including capacity monitoring, SQL and database performance tuning, schema and table refreshes, access controls, backups, recovery, patching, replication support, and disaster recovery testing. Implement and document database changes, troubleshoot production issues, maintain security and data integrity, and collaborate with developers, analysts, project managers, and stakeholders. The role is fully onsite in Washington, DC and requires eligibility for a security clearance.

Develop ETL processes using Informatica, manage data warehousing, and provide solutions for data modeling and integration between OLTP and OLAP systems.

Design, develop, and maintain enterprise Power BI dashboards, semantic models, DAX measures, and automated Power Platform workflows. Convert OBIEE reports to Power BI, optimize performance and refresh strategies, ensure secure role-based report access, collaborate with ETL/dev teams, support agile delivery, produce documentation and runbooks, and mentor junior developers to deliver scalable, maintainable reporting solutions on-site in Washington, DC.

The ServiceNow Architect leads the technical architecture and design for the ServiceNow platform at USPTO, ensuring compliance, scalability, and integration while advising stakeholders and participating in design reviews.

The Data Analyst analyzes complex datasets, identifies trends and risks, validates business requirements, and collaborates with technical teams to support reporting and decision-making.