Provides client-facing application support for an energy commodities trading platform. Handles support calls and tickets, investigates technical issues, manages settings and access updates, explains platform functionality, coordinates escalations, and keeps clients informed through resolution. Improves documentation and support processes based on recurring issues while participating in a light shift pattern, including occasional public holiday coverage.

Sell Sphere's AI-enhanced commodities trading software to trading and broking firms; build new business relationships through consultative selling; collaborate with a small US team; communicate clearly in-person and verbally; learn complex markets and product features; operate autonomously to drive commercial growth.