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Own customer communication and cloud project delivery from kickoff through completion. Manage Jira project plans, budgets, timelines, risks, scope changes, team allocation, timesheets, stakeholder updates, retrospectives, and customer satisfaction. Coordinate multiple AWS professional services engagements while ensuring projects remain on time, within budget, and aligned with CSAT goals.

Design, build, and maintain scalable AWS data platforms, implement data governance, and optimize architectures while collaborating with cross-functional teams.

Drive AWS-focused sales by identifying, qualifying, and closing opportunities; build executive relationships; partner with AWS and internal technical teams to craft cloud migration and modernization proposals; manage pipeline in HubSpot; forecast and report progress; collaborate with delivery and marketing to ensure successful execution and upsell opportunities.

Work with senior research staff to develop Applied AI and GenAI tooling: build RAG pipelines, implement neural architectures, create AWS-based Python libraries, work with fine-tuned models, vector DBs and embeddings, develop training/visualization tools and open-source contributions.

Design scalable, cloud-native AI/ML architectures on AWS, advise customers through AI/ML adoption, lead migrations and modernization, create thought leadership and enablement content, and collaborate with AWS partners and internal teams to deliver cost-optimized, resilient solutions.

Design and lead enterprise AI solutions using Microsoft Copilot, AI Agents, and Azure OpenAI. Collaborate with stakeholders to define roadmaps, provide technical leadership, ensure scalability, security, governance, and drive AI-driven automation and decision intelligence across systems.

Design, implement, and manage scalable AWS infrastructure; lead migrations and modernization; build CI/CD pipelines and IaC; deploy containers with Kubernetes/Docker; apply Well-Architected principles; mentor junior engineers and drive DevOps best practices.

Work with senior research staff to build applied Generative AI systems: RAG pipelines, AWS-backed Python libraries, fine-tuning, vector DBs/embeddings, neural-net training and visualization, and open-source tooling to democratize GenAI.

The Amazon Connect Engineer designs and implements cloud contact center solutions, leading workshops, configuring Amazon Connect instances, and collaborating with developers and data scientists to optimize customer experiences.

Lead AWS architecture, design and deliver migration, modernization, and DevOps projects. Own customer technical engagements, create POCs, mentor team members, troubleshoot escalations, and implement IaC and CI/CD best practices.