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Provide end-to-end support for enterprise customers using an AI compliance platform. Handle customer communications, ticket triage, issue reproduction, account administration, configuration changes, data operations, escalations, and resolution tracking. Maintain internal runbooks and customer-facing knowledge documentation while identifying recurring issues and process improvements. Work independently across US Eastern and Australian time zones, translating technical updates into clear customer communications.

Lead enterprise AI implementation projects for legal and compliance teams, from onboarding through rollout. Deconstruct client workflows, identify automation opportunities, translate legal documents into structured AI logic, support user adoption, troubleshoot strategic and technical blockers, and share customer insights with Product and Engineering. Build repeatable implementation playbooks while engaging senior legal, compliance, and marketing stakeholders.

The Senior Full Stack Engineer will design and operate scalable services and APIs for an AI compliance platform, making high-impact technical decisions and influencing engineering culture.

The Senior Full Stack Engineer will design, architect, and build integrations for enterprise compliance platforms, ensuring the integration layer connects seamlessly with tools like Salesforce and Microsoft. Responsibilities include making technical decisions, implementing APIs, and contributing to engineering culture as the team grows.

Lead architecture and end-to-end delivery of an enterprise LLM platform: design scalable systems, build responsive interfaces, mentor engineers, and own product outcomes from discovery to monitoring.

Translate regulatory and policy frameworks into enforceable AI rule logic, deploy LLM-based solutions, onboard and support clients, monitor regulatory changes, conduct targeted legal research, collaborate with product teams, and contribute documentation and performance analysis to improve AI compliance capabilities.