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Lead AML/CTF program for a CFTC-registered prediction market: develop policies, conduct risk assessments, oversee transaction monitoring and KYC/CDD, manage SARs and regulator interactions, deliver training, and update procedures for regulatory changes.

Own frontline support: resolve tickets and live chats end-to-end, identify patterns, prototype improvements with AI tooling, partner with Product and Engineering to fix root causes, and continuously raise CX quality.

Build and own automation pipelines that create, configure, and update thousands of live markets. Integrate sports APIs and news feeds, design reliable idempotent pipelines with monitoring, contribute to data-driven market resolution systems, debug production failures, and participate in code review and design.

Lead end-to-end investigations into insider trading, market manipulation, spoofing, coordinated multi-account activity, and blockchain fraud. Use on-chain analysis and trade-surveillance tools to trace wallets and funding flows, respond to subpoenas and legal process, write defensible investigative reports, and liaise with law enforcement and regulators.

The role involves building internal tools for US exchange operations, collaborating across teams, and ensuring systems are compliant and scalable while handling high-volume transactions.

As CRM Manager, you'll develop and optimize retention strategies through email, push, in-app, and SMS campaigns, analyze customer data, and coordinate with product and marketing teams to enhance customer engagement and retention.

Lead and transform the US support function into an AI-first, technical customer experience team. Hands-on role: write SQL and Python, tune and own the AI support agent, build API/webhook automations, lead incident response, and partner with Product and Engineering to eliminate recurring issues. Hire, coach, and operationalize a smaller, higher-skilled support organization delivering white-glove service to high-value customers.

Serve as the technical liaison for institutional clients and market makers integrating with Polymarket's APIs. Own onboarding, troubleshoot integrations, build docs and code samples, monitor API health, support technical due diligence with sales, and feed product/engineering with client-driven feature requests and issues.

Build and operate backend systems that automate market creation, lifecycle management, and resolution at scale. Implement event-driven pipelines, integrate external data sources and oracles, ensure reliability and scalability, debug production systems, and collaborate cross-functionally to maintain high engineering standards.

Own analytics for market listings and health: model liquidity dynamics, build recurring health reports, audit new listings, diagnose underperforming markets, partner with Markets team to deliver actionable analyses, and improve data instrumentation.