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The role focuses on improving customer experience and operational efficiency in a contact centre by optimizing processes, workforce planning, and reporting.

As a Senior QA Engineer, you will design test cases, establish test environments, execute test plans, develop automated tests, and ensure product quality in an agile environment.

As a Senior Project Analyst, you'll oversee project delivery, ensure adherence to governance frameworks, and manage resources and stakeholder expectations across multiple initiatives.

The Corporate Strategy Analyst will support the development and execution of corporate strategy through analysis, report preparation, and tracking strategic initiatives. Responsibilities include conducting market analysis, preparing executive materials, and contributing to strategic decision-making processes.