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Manage onboarding for new provider clinics, provide clear instructions, track progress in HubSpot, create accounts and education materials, route inquiries, collect feedback, escalate issues, and collaborate with Customer Success and other internal teams while protecting sensitive patient information.

Administer identity and access systems, SaaS business applications, and employee onboarding and offboarding workflows. Configure SSO, MFA, SAML, OIDC, and SCIM integrations; manage access reviews, licenses, and security settings; build API and workflow automations; support macOS, Windows, and Linux users; document procedures; and collaborate with infrastructure, cybersecurity, and compliance teams.

Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

The HR Partner serves as the primary HR advisor for assigned business units, managing employee relations, coaching managers, guiding employees through HR processes, and applying employment law. The role also supports full-cycle recruiting, candidate experience, onboarding, workforce trend analysis, and department-wide HR initiatives. This onsite position partners with Talent Acquisition and HR Operations teams while addressing staffing, retention, performance, and workplace concerns.

Leads high-priority, cross-departmental programs from planning through delivery. Responsibilities include managing scope, schedules, budgets, risks, resources, governance, executive reporting, stakeholder communications, and cross-functional accountability. Provides overflow support to the PMO, maintains delivery standards, facilitates steering committees and stage-gate reviews, and improves enterprise program-management practices.

The Internal Communications Specialist drafts and publishes newsletters, announcements, Slack updates, and intranet content. They gather information from cross-functional stakeholders, manage communication requests and content calendars, format content, maintain Simpplr pages, and track engagement metrics. The role also supports time-sensitive communications, internal resources, and ad hoc projects while ensuring clear, consistent, engaging employee communications.