Manage assigned client relationships for a managed IT services provider. Lead business and operational reviews, coordinate onboarding, monitor client health and service metrics, communicate technical recommendations, follow up on escalations, and collaborate with helpdesk, engineering, security, projects, sales, and leadership teams. The role supports client retention, satisfaction, engagement, process improvement, and account growth while maintaining CRM and ticketing documentation.

Provide onsite Level 1 IT support for employees, troubleshooting Windows devices, Microsoft 365 applications, printers, peripherals, connectivity, conference room technology, and cabling. Set up equipment, perform onboarding and offboarding, maintain inventory, document support tickets, coordinate vendors, and escalate complex issues to remote engineering teams. The role requires dependable, customer-focused communication and hands-on technical troubleshooting in a fully onsite Menlo Park office.

Senior Unix/Linux Engineer responsible for installing, upgrading, migrating, and managing Linux/Unix/AIX servers, automating infrastructure with Ansible/Puppet/Terraform, administering DNS (Infoblox/BIND), supporting virtualized environments (VMware, Azure, OpenStack, Hyper-V, Xen), scripting for automation and performance tuning, and ensuring system security, availability, and reliability for US-based clients during US Eastern Time shift.