Provide Level 2 remote IT support and escalation for MSP clients: troubleshoot Windows/Mac, Microsoft 365, servers, virtualization, networking, backups and security; manage tickets, lead projects, create documentation, mentor Level 1 staff, and participate in on-call rotations.

The Senior Windows Systems Engineer provides advanced support and administration of Windows environments, managing Active Directory, Microsoft 365, Hyper-V, and automation processes while ensuring system security and stability.