Lead vendor research and coordination, manage domain/DNS and app store admin, run email-marketing operations plumbing, oversee QA and site testing, handle contracts and hiring admin, and deliver a daily evidence-backed end-of-day report. Build playbooks, close loops on open items, and proactively own operational workflows for a launch-stage travel membership platform.

Own member inquiries from first contact to resolution across email, live chat, and occasional phone. Triage and prioritize tickets, verify accounts, resolve bookings, cancellations, modifications, and billing issues, coordinate with operations and suppliers, maintain canned responses and help content, and surface recurring problems for root-cause fixes.