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Cybermedia Technologies (CTEC)

Beneficiary Help Line Supervisor

23 Days AgoSaved

In-Office

Reston, VA, USA

Mid level

Cloud • Information Technology • Software • Cybersecurity

The Beneficiary Help Line Supervisor oversees operations of the SSA Beneficiary Helpline, ensuring SLAs are met, training staff, and maintaining service quality.

Top Skills: Crm SystemsMicrosoft Office Suite

Cybermedia Technologies (CTEC)

Beneficiary Help Line Supervisor-Senior

23 Days AgoSaved

Remote

United States

Senior level

Cloud • Information Technology • Software • Cybersecurity

The Beneficiary Help Line Supervisor manages operations for the SSA Beneficiary Helpline, leading staff, resolving issues, ensuring compliance, and developing quality improvement initiatives.

Top Skills: Analytics ToolsContact Center SolutionsIncident Management Systems

Cybermedia Technologies (CTEC)

Senior Business Analyst

24 Days AgoSaved

In-Office

McLean, VA, USA

Senior level

Cloud • Information Technology • Software • Cybersecurity

The Senior Business Analyst will support project delivery and strategic growth initiatives, focusing on business analysis, quality assurance, and continuous improvement across various organizational operations.

Top Skills: AgileItsmSdlcWaterfall

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