Provide first-line technical customer support, resolve inquiries, handle complaints, monitor company systems and traffic, troubleshoot issues, and escalate problems according to procedures. The role requires clear communication, customer service skills, analytical problem-solving, multitasking, and availability for a 24/7 hybrid roster including weekends and public holidays.

Develop and manage enterprise sales pipelines through lead generation, outbound outreach, networking, and account management. Engage prospective and existing customers, understand their needs, recommend communication technology solutions, conduct meetings, support sales presentations, and track activities in Pipedrive. Collaborate with Marketing, Graphic Design, and Sales teams to execute the sales process and grow customer revenue.

Provides commercially focused legal advice, manages the full commercial contract lifecycle, maintains contract repositories and templates, and develops legal processes, governance frameworks, and SOPs. The role leads legal and regulatory transformation projects, improves efficiency through automation, supports AML and KYC checks, researches legal risks, advises on compliance, and collaborates with internal and external stakeholders to improve scalable legal service delivery.