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The Customer Success Lead oversees post-implementation Workday services for clients, managing relationships, project delivery, and ensuring client satisfaction while coordinating internal teams.

Support payroll processing and ticket queues using hrX and payroll systems; validate data, produce reports, interpret payslips and payroll calendars, answer payroll queries, handle confidential information, and participate in related projects.

Implement, configure, test, and support SAP HCM payroll solutions across full lifecycle. Analyze client requirements, design payroll schemas/PCRs/wage types/infotypes, troubleshoot complex payroll issues, perform integrated testing, and maintain documentation and system performance while collaborating with global stakeholders.

Lead design and delivery of integrations across SAP SuccessFactors and enterprise systems using Boomi/SCPI. Translate requirements into scalable APIs/middleware, run client workshops, manage environments, troubleshoot incidents, mentor juniors, govern documentation, and engage senior stakeholders on architecture and strategic recommendations.

Lead and coordinate end-to-end cybersecurity incident response, driving validation, containment, eradication, recovery, and post-incident reviews. Build and mature incident response processes, playbooks, escalation paths, and exercises. Coach responders, liaise with cross-functional teams and executives, and improve readiness through metrics, tooling, and simulations.

Deliver and configure SAP HCM Payroll (Turkish) and Time Management solutions, ensure legal compliance, resolve complex payroll issues, document specs, perform testing, mentor team members, and support continuous improvement and customer success.

Manage and support payroll processing using ticketing and payroll systems and hrX; monitor ticket queues with BI tools; interpret payslips; follow payroll calendar; validate data, produce reports, answer payroll queries, support SOC1 controls, handle confidential information, and participate in projects.

Provide technical and functional consulting and support for SAP HCM payroll (Brazil PY). Configure and parameterize SAP HCM, manage tickets and priorities, create and maintain technical/functional documentation, collaborate with internal and external teams, and support interfaces, reports, and ABAP-related tasks while understanding HR process flows and system architecture.

Process end-to-end payroll per client requirements, manage ticket queues, use hrX and BI tools, produce payroll and statutory reports, validate data, support SOC1 controls, perform system testing, coordinate technical issue resolution, and provide knowledge transfer and root cause analysis.

The Senior Consultant role involves leading global implementations, ensuring compliance with local regulations, and providing expert-level training and guidance.