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Handles inbound calls from Florida employees and retirees regarding benefits, payroll, deductions, dependent documentation, and retirement services. Documents interactions, researches and resolves inquiries using established procedures and SLAs, escalates complex issues, protects sensitive information, and meets quality and productivity standards. The role is full-time and in-person in Tallahassee, with occasional extended shifts and participation in training and team meetings.

Supports global procurement strategy through sourcing projects, RFx events, supplier evaluations, negotiations, contract renewals, spend analysis, supplier performance tracking, and procurement reporting. Partners with Finance, Legal, HR, IT, and business stakeholders to identify savings, manage supplier risks, ensure policy compliance, and advance category management and procurement transformation objectives.

Leads the global procurement PMO, overseeing transformation initiatives, project governance, savings tracking, benefits realization, dashboards, executive reporting, and the Global Savings Review Board. The role manages project plans, risks, dependencies, performance metrics, stakeholder accountability, and continuous improvement while partnering with Finance and global business teams to improve procurement effectiveness and financial outcomes.

Provides Tier 1 customer support across benefits, HR, recruiting, payroll, and time and leave services. Resolves customer issues through research, requirement clarification, first-contact resolution, case management, database updates, and customer education. Maintains knowledge through training, supports service improvements, and works effectively in a structured, performance-based environment. The role is fully onsite and requires flexibility to work scheduled shifts between 7 AM and 7 PM, Monday through Friday.

Coordinate US payroll activities, resolve client payroll questions, prepare reports, collaborate with tax and garnishment teams, and ensure timely payroll processing. Train Tier 2 resources, document procedures, review payroll transmittals, manage the team when needed, conduct audits, and perform root-cause analysis with preventive actions. Requires expertise in US payroll laws and tax obligations, advanced Excel, payroll testing and reporting skills, strong communication, and analytical problem-solving abilities.

Drive revenue growth for Strada’s Workday professional services business through partner-led sales. Responsibilities include identifying and qualifying opportunities, managing complex sales cycles, developing account plans, conducting presentations, negotiating contracts, closing deals, expanding existing accounts, maintaining pipeline forecasts, and collaborating with Workday, clients, and internal teams. The role requires strong ecosystem expertise, relationship-building, communication, and strategic selling skills.

Leads enterprise sales and pre-sales activities for cloud deployment, payroll, HCM, and ERP solutions. Develops territory strategies, manages discovery and scoping, coordinates technical and delivery teams, creates proposals and RFP responses, presents client offers, influences pricing, and drives profitable sales, renewals, and client satisfaction. Builds senior client relationships and provides market intelligence to product and delivery teams.

Executes SAP HCM data migration activities across payroll country implementations, including template preparation, data extraction, transformation, validation, loading, reconciliation, reporting, and client sign-off support. The consultant reviews data quality, tracks loading outcomes, resolves issues with the Data Migration Lead, supports multiple concurrent projects, and recommends process improvements.

Support timely payroll processing per calendars and KPIs, advise on country-specific legislation, manage payroll data, respond to tickets within SLA, follow and update DWIs, report system issues, complete SOC controls and learning objectives, maintain confidentiality, record time accurately, and communicate with stakeholders.

Design and build production GenAI, RAG, and agentic AI systems while establishing architecture standards, evaluation, guardrails, monitoring, and delivery practices. Own AI tooling and infrastructure budgets, select technical stacks, produce architecture documentation, integrate AI with enterprise systems, support presales and client discussions, and mentor technical teams. The role requires strong software engineering and solution architecture experience, recent hands-on GenAI work, cloud and database expertise, and client-facing technical leadership.