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The Product Support Engineer is responsible for analyzing and resolving customer issues, providing technical support, conducting training, and ensuring product knowledge and functionality through testing and documentation.

The role involves managing product integration with AI, collaborating across functions to drive revenue outcomes, and leading the product lifecycle while ensuring efficient onboarding and product capabilities.

The Software Developer is responsible for Salesforce user setup, security implementation, debugging, and developing custom solutions using Salesforce technologies.

The Technical Analyst will configure applications and databases, guide clients on software best practices, evaluate needs, develop solutions, and support testing with minimal supervision.

The Business Development Representative identifies and qualifies new business opportunities, builds client relationships, conducts research, and collaborates with the sales team while maintaining CRM records.

The role involves troubleshooting client support tickets, collaborating with teams, ensuring quality assurance, and developing expertise in the Cobalt AMS platform while providing exceptional client support.

Provide first-line technical and product support for a member-management SaaS platform: troubleshoot issues, train customers, report on case status, collaborate with product development, and maintain strong client relationships.

Manage collections and client communications related to accounts receivable. Resolve disputes, mentor junior staff, and perform additional accounting tasks as needed.

Lead technical strategy and architecture for AI and data initiatives, coach engineering teams, and ensure operational efficiency while managing cloud and infrastructure costs.

Prepare and review customer invoices, validate billing data, resolve discrepancies, monitor payment status, generate reports, and collaborate with teams.