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The Workforce Management Team Manager leads Customer Operations teams, focusing on workforce forecasting, capacity planning, and communications to enhance operational efficiency and meet performance targets.

Lead and execute IT audits, assess IT risk and compliance (e.g., PCI DSS, PIPEDA), advise business and IT on controls, develop audit plans, report findings to senior management, and help integrate AI into audit practices while managing and mentoring the audit team.

Lead payroll accounting, prepare and review payroll journal entries and reconciliations, produce monthly and quarterly financial statements and audit deliverables, support consolidated and non-consolidated IFRS reporting, analyze variances, coordinate with HR and stakeholders, recommend process improvements, and perform ad hoc accounting projects.

Legal Counsel will develop compliance frameworks, offer legal advice, and manage contracts to ensure regulatory adherence and improve departmental efficiencies.

Lead planning, delivery, and oversight of inspection, maintenance, rehabilitation, and construction programs for bridges and other structural assets. Manage budgets, contracts, staff, asset records, and compliance with MTO and industry standards. Provide technical guidance, emergency response coordination, and multi-year capital planning.

Lead and execute financial, operational, and compliance audits across the organization. Manage end-to-end audit engagements: scope, testing, data analysis, reporting, stakeholder communication, and follow-up on remediation. Provide advisory services on risk, controls, and process improvements while contributing to audit planning and departmental continuous improvement.

Lead analysis of customer, digital, and transportation data to build targeting, pricing, and optimization models. Design and run customer analytics (price elasticity, churn, LTV, segmentation), mentor junior data scientists, lead stakeholder projects, and support data storage planning and cross-department representation to drive actionable, data-driven business decisions.

Handle inbound customer calls to resolve delinquent accounts, negotiate repayment arrangements, collect payments, document activities, resolve escalations, meet KPIs, liaise with financial institutions, and support process improvements while maintaining confidentiality and strong customer service.

Analyze customer, digital and transportation datasets to generate insights and segments, build dashboards and geospatial analyses, mentor junior analysts, support advanced modeling and A/B testing, run trainings, and present actionable findings to stakeholders.

Lead the enterprise customer experience strategy, governance, and measurement. Drive journey mapping, customer insights, digital/AI-enabled transformation, and cross-functional initiatives to reduce friction and improve satisfaction. Build and coach a high-performing CX team and deliver executive reporting and change management.