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Own enterprise customer relationships from onboarding through long-term success, driving adoption, measurable ROI, operational improvements, and account expansion. Partner with senior stakeholders, Sales, Product, and Engineering to solve complex manufacturing challenges, translate customer needs into product improvements, and develop scalable Customer Operations systems. Use AI tools and customer data to analyze outcomes, prepare communications, and identify growth opportunities.

Lead the product vision, strategy, and execution for autonomous AI agents supporting supply chain planning, inventory optimization, production scheduling, and MRO operations. Define agent architectures, workflows, personas, and agent-native user experiences while partnering with engineering, customers, sales, and operations. Drive enterprise deployment with emphasis on scalability, explainability, security, compliance, experimentation, and measurable customer value.

Build Pelico’s agentic platform end to end, developing Python backend services, React interfaces, agent tools, orchestration workflows, runtime reliability features, evaluation harnesses, and real-time approval consoles. The role involves shipping production AI capabilities, improving agent trustworthiness, defining technical specifications, and creating reusable full-stack engineering patterns for manufacturing customers.

Owns full-cycle recruiting for Pelico’s North American team across technical and business functions. Partners with hiring managers and executives on hiring strategy, sourcing, interview processes, candidate experience, and offers. Builds talent pipelines, uses recruiting data and AI tools to improve efficiency, and continuously enhances recruiting workflows, employer branding, and process quality.

Lead a platform engineering squad building reusable frameworks, runtimes, infrastructure, AI tooling, and integrations. Own a capability cluster end to end, including architecture, hands-on coding, roadmap, adoption metrics, API contracts, evaluation gates, and deprecation policies. Lead senior engineers by example while transforming recurring customer needs into scalable platform capabilities.

Own post-onboarding adoption for enterprise manufacturing clients, lead governance and value reviews, provide Level 2 technical support, investigate data issues using SQL and monitoring tools, deliver proactive training, capture customer insights for product teams, and support monitoring, release testing, incident management, and SLA reliability.

Product Manager - Solutions will transform complex aerospace and manufacturing operations problems into scalable, AI-powered B2B SaaS products. Responsibilities include product strategy and execution, customer discovery, workflow mapping, requirements definition, design-partner collaboration, outcome measurement, and go-to-market enablement. The role partners with Engineering, Data, Operations Research, Customer Operations, Sales, and enterprise customers to develop repeatable workflows rather than bespoke features.

Own customer relationships, onboarding, adoption, account health, and issue resolution for assigned clients. Investigate technical issues using SQL and platform tools, manage support tickets, document root causes, monitor anomalies, and coordinate incident escalations. Collaborate with QA, Product, Infrastructure, Solution Engineering, Sales, and Marketing during releases and systemic issue resolution. Communicate in English and French while maintaining SLA-compliant workflows and customer documentation.

Build and optimize Pelico’s Java-based ETL backend for large-scale manufacturing data processing. Design scalable distributed services, integrate APIs, improve database and deployment performance, and ensure data integrity, security, and availability. Write clean, testable code; lead unit, integration, and performance testing; troubleshoot issues; collaborate with DevOps and cross-functional teams; and mentor junior engineers. Experience with AI-assisted workflows is expected, while manufacturing-sector experience and mentoring are preferred.

Lead a solution squad building customer-facing manufacturing workflows from Pelico’s platform. Own a solution surface end to end, combining configuration, code, connectors, widgets, and AI agents. Ship scalable, configuration-first products, establish specifications and AI evaluation gates, convert recurring customer needs into platform capabilities, and lead engineers through hands-on coding. The role requires strong full-stack development, product judgment, customer orientation, and experience delivering software under real-world constraints.