Owned full sales cycle for mid-market SaaS: outbound prospecting, cold calling, discovery, stakeholder navigation, pipeline management, deal strategy, and closing while collaborating with VP Sales.

Own end-to-end customer onboarding and implementation from kickoff to go-live. Build customer workflows, monitor product usage and adoption signals, run re-onboarding or re-activation plays, push feature adoption, and identify upsell/expansion opportunities. Create and iterate onboarding playbooks while collaborating with CSMs and sales to drive customer success metrics.