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Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.

Manage post-sales relationships for a portfolio of enterprise customers to drive adoption, value realization, renewals, and expansion. Lead onboarding, design tailored success plans, mitigate risk, partner cross-functionally, and translate customer insights into product feedback.

The Enterprise Customer Success Manager will guide large customers in product adoption, drive renewals and expansion opportunities, and ensure satisfaction and value realization.

As a Business Development Representative at Laurel, you will engage in multi-channel outreach, build relationships with prospects, and support account executives in developing sales strategies while exceeding targets for qualified meetings and pipeline generation.

Lead and scale a sales enablement function: own onboarding, build pitch/content libraries, design certification, coach sellers, run enablement cadence, translate product and competitive updates, and partner with Product Marketing, RevOps, and Sales leadership to align enablement to pipeline and win/loss signals.

Lead full-cycle GTM recruiting (AEs, CSMs, SDRs, Solutions Engineers, sales leadership). Build outbound sourcing, partner with hiring managers, run structured assessments and calibrations, close competitive candidates, manage 10–15 active reqs and deliver ~6–10 hires per quarter across multiple geographies.

Build and maintain sales enablement assets and technical product collateral; translate product capabilities into value-based messaging; support competitive intelligence; partner with sales to close field gaps; own demo scripts, objection-handling, launch enablement, and a maintained enablement content repository.

Own and execute North America field and account-based campaigns across Legal, Accounting/Consulting, and Strategic (Big 4) verticals. Localize content, run regional events and ABM programs, align with Sales, coordinate with Brand/Product, and track in-region campaign performance to drive pipeline.

The Enterprise Customer Success Manager will own post-sales relationships with strategic customers, driving product adoption and renewal efforts, while collaborating with internal teams to ensure customer satisfaction and value realization.

Lead enterprise sales for Laurel's AI Time platform into professional services, managing full sales cycle from opportunity creation to contract negotiation, demonstrating ROI to C-suite, conducting demos/RFP responses, collaborating with engineering and account management, maintaining pipeline and forecasts, and meeting/exceeding quotas.