Own a portfolio of EMEA accounts end-to-end, lead pilot onboardings and conversions, drive product adoption and renewals, run QBRs/ROI reviews, collaborate cross-functionally (Support, Analytics, Product), and shape Customer Success processes as the EMEA team scales. Travel across Europe is expected.

Resolve technical support tickets end-to-end for a B2B SaaS crew-logistics platform: triage, diagnose via logs and errors, reproduce bugs, test automations, author help-centre content and run proactive outreach, partnering with Customer Success and Product to reduce repeat issues.