Provide technical assistance via phone or email, troubleshoot issues, guide customers through solutions, and record problem resolutions.

Outbound-focused BDR role to identify, prospect, qualify, and schedule discovery appointments for managed IT, cybersecurity, cloud, VoIP, backup, and compliance services. Maintain CRM/PSA records, follow sales cadences, support lead-generation events, and coordinate with sales and technical teams to move opportunities toward closed recurring managed services revenue.

Manage daily financial operations, ensure accurate billing and reporting, generate financial statements, and support leadership with financial insights and analyses.