Own a portfolio of international B2B software customers from contract signature through onboarding, go-live, hypercare, and steady state. Lead customer implementation projects, integrations, configuration workshops, cross-functional rollouts, adoption initiatives, and L2+ support. Coordinate customers, engineering, product, partners, and suppliers while managing timelines, risks, feedback, renewals, and expansion signals. Help standardize and automate customer operations using AI tools.

Own a portfolio of German-speaking B2B software customers from contract signature through onboarding, go-live, hypercare, and steady state. Lead technical implementation projects, integrations, configuration workshops, stakeholder coordination, adoption, L2+ support, and risk escalation. Partner with Product, Engineering, Sales, and Account Management to resolve issues, gather feedback, identify expansion and churn signals, and improve customer operations playbooks using AI.