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The role involves owning the full sales cycle for enterprise accounts, acquiring new clients, and expanding existing partnerships, while collaborating across functions to ensure successful outcomes in complex, multi-stakeholder deals.

As a Customer Success Manager, you will manage contractor and developer relationships, drive customer value from onboarding to renewal, analyze product usage data, and collaborate on product development.

Partner with Product, Engineering, Analytics, and GTM teams to design and scale product operations: build processes, dashboards, experimentation frameworks, integrate AI-driven workflows, remove bottlenecks, and drive launch readiness and product adoption.

Lead and grow PermitFlow's design function: hire and develop product and brand designers, define design strategy and systems, do hands-on product work, establish quality standards and review processes, partner with Product and Engineering, and drive AI-enabled design workflows to impact activation, retention, and customer satisfaction.

The Recruiting Operations Manager will centralize processes, enhance recruiting systems, manage data, and improve candidate and employee communications, while overseeing compliance with legal and immigration requirements.