Provides phone and written customer support for internal and external customers, including resolving inquiries, submitting service requests, documenting interactions, and preparing correspondence. The role requires learning insurance product processes, meeting performance metrics, escalating issues when needed, and collaborating with teammates to maintain coverage and service quality. Responsibilities also include processing assigned work, identifying customer solutions, and supporting retention through empathetic, professional communication.

The Claims Adjudicator processes claims, communicates with customers, verifies documents, enters data, and provides support while adhering to service goals.

Configure, develop, and maintain Oracle Insurance Policy Administration (OIPA) solutions including rules, XML, and integrations. Build REST/SOAP/AsFile services, write T-SQL, troubleshoot production issues, support M&A conversions, collaborate in Agile teams, produce technical designs and automation, and support deployment and system improvements.