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Process multi-line, multi-state new business and renewals; gather and apply rating elements; enter and validate policy data; handle endorsements, cancellations, and service requests; resolve credit/claims/audit issues; maintain documentation and support underwriters and agency inquiries.

Conduct comprehensive in-person and virtual premium audits for commercial P&C accounts: collect and analyze payroll/sales/subcontract data, verify classifications, prepare audit reports, resolve discrepancies with agents and policyholders, mentor junior auditors, support quality reviews and process improvements, and travel within the assigned NC region (up to 25% overnight).

Serve as Product Owner for underwriting and policy systems: manage backlog and user stories, translate bureau rules into technical specs, support system implementations, testing, data integrity, training, release coordination, and stakeholder communication to improve underwriting processes.

Operate and improve cloud and on-prem infrastructure availability, performance, and reliability. Build observability dashboards/alerts, manage server lifecycles, troubleshoot incidents, run and optimize batch workloads, oversee data center operations, coordinate vendors, participate on-call rotations, conduct root cause analyses, and collaborate with DevOps, Networking, and Dev teams to implement integrations and process improvements.

Underwrite and manage a portfolio of commercial P&C new and renewal accounts, applying risk selection and pricing judgment, meeting performance metrics, maintaining documentation, and cultivating agency relationships to drive profitable growth.

The Cloud Network Engineer II designs, implements, and supports cloud network infrastructures, ensuring secure and scalable connectivity across multiple environments. Responsibilities include managing hybrid and multi-cloud solutions, improving network performance, and collaborating with other teams to enhance cloud adoption efforts.

Perform onsite and virtual commercial P&C risk surveys, identify and mitigate hazards, deliver quantitative/qualitative analyses and recommendations, collaborate with underwriting and claims, promote company initiatives, train and mentor consultants, engage vendors, and support agency relationships to improve policyholder risk profiles and profitability.

Serve as primary liaison for surety agency partners; manage billing, receivables, bond transaction entry, account setup, underwriting support, system improvements, reporting, and discrepancy resolution.

Conduct on-site and virtual risk management surveys for moderate to complex commercial accounts, recommend risk mitigation programs, collaborate with underwriting and claims, deliver trainings, mentor consultants, support agency relationships, and drive initiatives to improve profitability and service delivery.

Manage and lead a Commercial Auto & General Liability claims unit: supervise staff, oversee investigations, coverage and liability decisions, reserve management, litigation oversight, audits, cross-functional improvements, and stakeholder collaboration. Hybrid role with up to 25% overnight travel and daily travel between locations.