Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Leads technical client programs for managed IT and cybersecurity services, serving as primary account contact while managing onboarding, complex project delivery, timelines, requirements, risks, and cross-functional coordination. The role also improves internal processes, documentation, knowledge bases, and team capacity. It requires strong client relationship management, project leadership, communication with nontechnical stakeholders, MSP experience, and comfort supporting mission-driven organizations in remote environments.