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The Investigation Manager leads fraud and theft investigations within Watu's smartphone financing, coordinating with law enforcement and ensuring evidence documentation for prosecution.

Execute and oversee daily operational tasks, monitor internal tools, support process audits and compliance, prepare and maintain operational reporting and dashboards, deliver training on tools, and identify and implement process improvements and automation opportunities while collaborating with cross-functional teams and supporting the Operations Control Manager.

Senior QA engineer split between being an embedded squad QA and the technical lead for the QA chapter. Owns automated test suites (unit, integration, E2E), acceptance criteria, Definition of Done, QA standards, automation framework selection, onboarding, and reporting on coverage, flaky tests, and systemic quality issues across multiple squads.

Lead embedded QA within a squad while setting QA standards across a function. Define acceptance criteria, write and maintain automated tests (unit, integration, E2E), own Definition of Done, select and evolve automation frameworks, onboard QA members, run cross-chapter QA Guild, and report QA health metrics to the Head of Engineering.

The Sales Manager is responsible for developing and implementing sales strategies, managing sales forecasts, onboarding dealers, and motivating a sales team to achieve financial goals through innovative solutions.

Lead Watu Simu product strategy and execution across digital channels and aftersales; optimise onboarding, payments, asset protection and fraud prevention; manage MDM/MIS platforms, drive automation and experiments, oversee Tier 1-3 support, and coordinate partnerships with OEMs, MNOs, wallets, repair and retail partners to improve customer experience and SLAs.

Provide empathetic, efficient customer support across channels; investigate root causes, resolve issues, track tickets, and improve processes. Use CRM, automation, AI tools and collaborate with Product, Technology and Operations to enhance knowledge bases and customer journeys.

Lead and develop the B2B CX team, manage outsourced B2C operations, and drive continuous improvement using AI, automation, CRM, and data. Own customer journeys, monitor KPIs (SLA, CSAT, NPS, AHT), build processes, coordinate with Product/Tech/Commercial, and implement data-driven solutions to increase efficiency and quality.

The Process Analyst will enhance operational processes for efficiency, engage with business leaders, and support teams with data analysis.

The Customer Success Manager ensures customer achievements through product utilization, relationship building, onboarding support, performance tracking, and effective feedback implementation.